Frequently Asked Questions
My ______ is broken, what should I do?
Please contact our customer service center: AmChar, 100 Airpark Dr, Rochester, NY 14624 Phone - 1-800-333-0695
This is my first time logging in, what is my password?
Your initial username is the email address on file with us, and your password is your customer number. Please note that your password is case-sensitive and should include a capital letter.
I would like a copy of your print catalog, how can I get one?
We do not provide a printed version of our Catalog frequently. We only have an online flip-book version available. We do however mail seasonal Flyers. Include your name, mailing address and telephone number. We will add you to our mailing list and you will receive a printed Flyer when an updated version becomes available. AmChar Flyers are typically printed 5 times a year.
Do you sell dealer direct?
Yes, we only sell our products to national stocking dealers. To find a list of requirements, please click on the "Become a Dealer" button on the top right of this page.